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What is TLS 1.0
We’ve compiled a list of our most Frequently Asked Questions, so you can find the answers you are looking for when you need them. If you do not see your question under the FAQ below, call our toll-free line at 1-800-465-3366 or email your question to us. We will try to respond in a prompt manner. Click here to access our information on GHS.
Online Training FAQ'sClick on the question below to see the answer. New Student Accounts
Existing Student Accounts
Browser/Computer Issues
Exam Issues
Certificate Issues
Facilitator/Administrator Accounts
New Student Accounts
I have not been registered, but when I try to create a profile, a message says I’m in the system already. If you are trying to create a profile with an enrollment key, this error occurs when someone with the exact name is already registered in the system. If you are a new student, click ‘No’ and a new account will be created for you.
My username and password has not been e-mailed to me. Sometimes the "Welcome" emails go directly to the Junk Mail folder, so check that folder first. If an e-mail address was not entered (or had spelling errors) during the registration, the username and password could not be e-mailed. To obtain your username and password contact your administrator or Danatec at 1-800-465-3366.
Can I use the Bulk key more than once? Every time you use the key your company is charged. If you have already taken this step you will be notified that your name is already in the system. The system will then email your username and password if an e-mail address was entered. BACK TO TOP
Existing Student Accounts
My username/password doesn’t work or I can’t remember it. Username: Firstname.Lastname (Joe.Smith) Password: FirstnameNumber (Joe19) If you do not have the email that was delivered to your inbox indicating your username and password, you may ask your company administrator or contact Danatec at 1-800-465-3366.
How do I change my password or personal information?
I think I am missing a course; it is not listed under ‘My Courses’.
My Administrator told me to add another course to my account, how do I do that? BACK TO TOP
Browser/Computer Issues
What does my computer need to take your online courses?
Can I do my online training on an iPad or iPhone?
Internet Explorer 9 or 10
Older versions of Internet Explorer
Mozilla Firefox
Google Chrome
I don’t see my course the screen is blank
Your browser security could be blocking the course player. First do a cache clean, then watch for these security messages:
It is taking a long time to load the course OR My screen is stuck on Loading.
The web page won’t come up, it just says ‘Page not found’. Close all Internet browsers (Internet Explorer) and then open it again. Try typing the website (including www.) in the address bar, instead of using the link from your email or from your favorites list. You may also need to delete your cache.
How to Add a Web Site to the List of Trusted or Restricted Sites Internet Explorer 10 sets up the Trusted Zone with a low security level to make it easier for you to do such things as download software without prompting. Add a site to this zone only if you trust that it would never cause harm to your computer. On the other hand, the Restricted zone imposes the highest security level for sites you deem untrustworthy; when you visit these sites, Internet Explorer 10 will prompt you at every turn. 1. Go the Web site you want to add to a zone. 2. Highlight the Website address, right-click and press Copy. This saves you from having to type it later. 3. On the Internet Explorer 10 Tools menu, click Internet Options. 4. Click the Security tab, and then click the security zone where you want to add the site: Local intranet, Trusted sites, or Restricted sites. Because all sites are by default already in the Internet zone, you cannot add Web sites to it. 5. Click the Sites button. 6. In the Add this Web site to the zone box, press CTRL+V to paste in the Web address. See step 6 in the image below. 7. Click the Add button.Note: If Internet Explorer 6 asks for confirmation, you may be trying to add a site that is not secure. Internet Explorer 10 will accept only sites to the Trusted list that make a secure connection-for example, secure banking or shopping sites. To identify such a site, look for https:// in the Web address. 8. If you want to add more sites to this zone now, you can go back to step 6 and type any additional Web addresses into the Add this Web site to the zone box, and then click the Add button. 9. Click OK twice.
How to disable the firewall on Windows 7
To change Pop-up Blocker settings -Open Internet Explorer. Turn off the Internet Explorer Pop-up Blocker Pop-up Blockers are typically turned on in Internet Explorer and set to the medium setting, which means it will block most automatic pop-ups. The default settings for the pop-up blocker allow you to see pop-ups that are opened when you click a link or button on a Web site. Pop-up Blocker will also play a sound and show the Information Bar when a pop-up is blocked. You can adjust these settings so that Pop-up Blocker works the way you want it to. BACK TO TOP
Exam Issues
How do I know if I passed my exam? Almost all of our exams have a minimum pass grade of 80%; the TDG Class 7A and 7B courses require 100% on the final exam.
What happens if I fail one of the Chapter Quizzes, or the Final Exam? You can continue with the course, even if you fail a Chapter Quiz. If you wish to re-take that quiz, open the Menu (blue tab on the left) and click on that Quiz again. If you fail the Final Exam you will be automatically required to take it again. Minimum required grade is 80%.
Can’t I just do the final exam to get my certificate? The course is designed to be fully completed before a certificate can be printed, to ensure that the student has adequately reviewed the material. There is no option to only complete a final exam.
I don’t have time to finish my course today, can I just leave? Yes, your progress is marked by green checkmarks on your Course Outline. To leave the course click ‘Log Out’. When you return to the course you will see the green checkmarks, and can begin with the last lesson checked off. BACK TO TOP
Certificate Issues
How do I print my certificate? To print certificates, go to your Exam Centre by clicking on "Your Account" in the navigation bar. Then click on "View and Print Certificates". Any issued documents will have a green download arrow next to them; click on the arrow to begin the download.
My name or the Company Name is misspelled on my certificate; how can I change it? You will need to call us at 1-800-465-3366 to make those types of changes. We will also need to update your certificate in our system.
If you have completed the course with at least the minimum required exam grade, click on ‘My Certificates’, and then choose your course. If there is no certificate listed then your course has not been completed. Check your Course Outline for any missing green checkmarks BACK TO TOP
Facilitator/Administrator Accounts
How do I create a new user account and grant a course to them? If you have already purchased the credits through your Facilitator login, please follow these steps: Step 1. Click the "Distribute Courses" button on your Home page. Step 2. If this is your first time in the Corporate Facilitator area, you'll need to create user accounts for your employees. To proceed, select "I need to CREATE my user(s)". Step 3. Complete the required sign up information for each of your employees. The recommended protocol for creating Usernames is firstname.lastname (i.e. john.smith). You will see a message if the username is already in use by another person; simply add some numbers to make it unique (i.e. john.smith123). The password must be at least 4 characters in length; it is fine to use the same password for all your employees. Step 4. If you have entered a valid email address for your employees, check the "Send Welcome" email box at the bottom of the screen. This will trigger an automatic email with username and password information to each of your employees. You can certainly use your own email address for your employees; you will receive their "Welcome" emails and can then forward them or print them off as needed. Step 5. NOTE: If you are adding less than 5 users be sure to delete the empty lines by clicking on the "X" at the far right side of each line. If you need to enter more than 5 users you can click on "Add a line". We recommend adding a maximum of 15 userts at a time, or your browser settings may time-out and clear your form. Step 6. Select the program you wish to issue to your employees and click "Next". Step 7. Verify that the correct number of users and courses have been selected, then click "Finish".
My employee has already completed online training and now I need to give him a different course. If you have already purchased the credits through your Facilitator login, please follow these steps: Step 1. Click the "Distribute Courses" button on your Home page. Step 2. To proceed, select "My user(s) already have account(s)". Step 3. Check the box next to the employees name to select who will be receiving the course(s). Click "Next". Step 4. Select the program you wish to issue to your employees and click "Next". Step 5. Verify that the correct number of users and courses have been selected, then click "Finish".
My employee's certificate has expired, how to I give him another course? Please see the FAQs on "Purchasing course credits" and "Assigning courses to existing users" above.
How can I make sure that I renew my employees' training before their certificates expire? To find out when your employees certificates will expire, follow these steps: Step 1. Log into your Facilitator account and click on the "View Reports" button. Step 2. Click on the report name "Certification Document Status" (bottom of the list). Step 3. From the first drop-down menu, select "Any" Certification Documents. Step 4. Of the five options (circular buttons), click on the "Expire within..." line. You will need to change the number and the days/months/years to suit your needs. For example, you can choose "Expire within 6 months" to find out who will need to renew their training in the next 6 months. Step 5. To export as a spreadsheet, check off the "Export to Excel" box, and/or click "Run Report". If you do not see any results, please make your date range longer (i.e. 12 months instead of 6 months). Keep in mind that once a course has been granted to a student, they have one year to complete it before their course access will expire.
How do I purchase course credits? To purchase single or multiple course credits, please follow these steps: Step 1. Log into your Facilitator account and click on the "View/Purchase Courses" button. Step 2. Under "Programs (Credit Purchases)" the courses are listed alphabetically. Click on the word "Purchase" for the course you require. Step 3. Under "Purchase Course Credits" you can now use the default quantity of "1", or change it for the course you require and then click "Add to Cart". At this point you can add other courses to your shopping cart or click "Proceed to Checkout". Step 4. Enter your billing information by first choosing your province and then card type. You will need to enter the full credit card number without spaces, the expiry date, the CVD (security) code on the back or front of your card and the cardholder name. Step 5. Check off the box for terms and conditions (you can read them on the website) and then click "Purchase with Credit Card".
I need to print my receipt from a prior purchase. To print or reprint a receipt, log into your Facilitator account. If you have placed an order through the online shopping cart, the grey box on the "Home" page has a link to "View Receipts". You will see a list of all your past shopping cart orders and can click on a receipt to open it. For orders placed over the phone, please contact us at 1-800-465-3366 to retrieve your receipt from our payment system.
You can verify whether an employee has completed training by following these steps: Step 1. Log into your Facilitator account and click on the button "Manage Users". Step 2. The names are listed alphabetically by first name. To open the student's account details you need to click their name, which is a link (do not check off the box on the left, that is for another function). Step 3. Under "Programs", you will see the name of the course they have been granted. The "Date Started" always defaults to the date the course was granted. If there is no "Date Completed" then you can click on the name of the course to open up the chapter list. Each chapter needs to have the status of "Completed" and the final exam mark must be more than 80% (on TDG Class 7 courses 100% is the minimum). Step 4. If your employee has not completed all of the chapters, or has failed the exam, please ask them to complete the course/rettake the exam. Step 5. If your employee has finished all of the chapters and passed the exam, there is another factor blocking the certificate issue. Please call us at 1-800-465-3366 for live assistance.
My employee failed the exam; now what? Your employee can retake the exam again by following these steps: Step 1. Log into your student account and click on "Start Your Training". Step 2. The course status will be listed as "In Progress"; click on that button to show the list of chapters and the exam. Step 3. Click on the Final Exam to restart another exam. Step 4. For TDG and WHMIS, the resources can be printed out prior to taking the Final Exam. From the main page of the student account, click on the "My Resources" link and then choose which document you wish to view and/or print. To get back to the exam, click on "Your Account" in the navigation bar. |
in the top right corner and select Internet Options.
on the browser toolbar.
appears in the address bar (top left). You must left-click on the shield, and disable protection on the page.GHS: What You Need To Know
Let us help you with what you need to know NOW!
- You do NOT need to retrain
- All of our WHMIS products updated with GHS are for information ONLY.
- There have been NO Canadian regulatory changes at this time.
Canada
While WHMIS regulators continue to meet to consult about changes to WHMIS, a clear deadline has not been identified for full implementation. Proposed changes to the legislation are expected in 2011. Next steps include:
- Consultations with stakeholders are being finalized
- Economic analysis is underway
- Legislation will be revised
- Proposed legislative changes (e.g., to the Hazardous Products Act and Controlled Products Regulation) will be published in Canada Gazette I - expected in 2011
- Final legislation will be published in the Canada Gazette II
United States
On 20 March 2012 OSHA issued the final rule aligning OSHA's Hazard Communication standard (HCS) with the GHS. The final rule is expected to be published in the Federal Register on 26 March and will come into effect 60 days after its publication (i.e. as form 25 May 2012). The end of the transition period for implementation for substances and mixtures is 1 June 2015. Additional information and guidance is available at OSHA's website.
Links
United Nations - GHS Implementation by Country, Canada Health Canada - GHS Introduction and Overview Health Canada - The Globally Harmonized System for Hazard Classification and Labeling HAZCOM FAQ